Frequently Asked Questions

Please take a moment to read our most commonly asked questions. We’re always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.

  • What are your office hours?

      Office hours are different by location, including evening & weekend hours.
      (By Appointment Only)

      North Office

      Monday – Thursday  8AM – 7PM
      Friday  8AM – 5PM
      Saturday  8AM – 12PM
      *for sick visits only

      South Office

      Monday – Thursday 8AM – 7PM
      Friday 8AM – 5PM
      Sunday  9AM – 1PM
      *for sick visits only

  • What should I bring to every appointment?

      Insurance cards and driver’s licenses are required at every visit.

  • When do I pay my bill?
      • All payments are due at the time of services
      • Co-pays are due at check-in
      • Co-insurances and deductibles will be estimated and are expected to be paid at checkout
      We accept all major credit cards, debit cards, personal checks, and cash.
  • What is expected for patient's first visit?

      A patient must be accompanied by at least one of their biological parents for their first visit. Sorry! Step parents will have to sit this one out.

  • May I request a specific provider for my visit?

      You can pick your Doctor or Advanced Practice Registered Nurse (usual caregiver) and ask for them each time you schedule with us.

  • Do I need to update my personal information changes since the last visit?

      Please keep us updated with phone, address, and insurance changes. This will make your visit go faster when you arrive.

  • What happens if I can't make my appointment?

      Missed Appointments:

      • We allow you to call up to 24 hours prior to your appointment time to reschedule your appointment.
      • If you do not call at least 24 hours ahead or don’t call at all your appointment will be classified as DNKA (Did Not Keep Appointment).​

      Please Note:

      • More than 3 DNKAs may get you dismissed from the practice.
  • How often does my child need to be seen in the office?

      Well Visits Schedule :

      • The first visit for newborns is 24 hours after hospital discharge.
      • Then, at 2 weeks, 2, 4, 6, 9, 12, 15 ,18, 24, 30 and 36 months.
      • After that, every year from age 4 to 18 years old.

      Please see our detailed Well Visit Schedule here.

      Vaccine Schedules from the CDC must be followed – we are a Pro-Vaccine Provider.
  • How can I get in touch with you?

      You can reach us by phone at 863-688-3550. During business hours your call will be answered by staff. After hours your call will be returned by one of our on-call providers.

      Using the FollowMyHealth Patient Portal, you can securely email us at any time and we will respond within one business day. This is an excellent way to communicate directly with your child’s doctor or nurse practitioner. Speak with one of our staff to get set up.

      FollowMyHealth (FMH), an online secure portal allows you to use our website to:

      • Review your Medical Records and Results
      • Request an Appointment
      • Request a Refill
      • Ask a Biller
      • Pay a Bill
      • Stay in touch with us, at your convenience
      We will never allow your email to be used for solicitation.
  • Should I arrive early to my appointment?

      Your appointment time and your expected arrival time are 2 separate things.

      • We require you to arrive early by 15 minutes per child being seen to complete additional paperwork – we have lots of electronic and paper forms to complete at each visit.
      • Your appointment time will be the time we reserved for your child to see their provider.
  • Do you accept my health insurance plan?

      Click here to view a list of insurance companies we accept.

  • What do you need if patient is adopted or a foster?

      We need the legal documents like:

      • The adoption agreement
      • Court order finalizing adoption, or
      • Court order for foster care
  • What happens when a patient turns 18?

      18-year-olds are considered legal adults. Parents, you will need your adult child’s permission to see and/or ask for their medical records.

  • How long does it take to get a prescription refill?

      Prescription refills take a minimum of 24 hours.

  • How long does it take to get a referral?

      Referrals (non-stat) take 7 to 10 business days.

  • How long does it take to get a physical or shot record filled out?

      Physical Forms/Shot Records take a minimum of 24 hours if the patient had a physical with us within the past 12 months.

  • Do I need an ECG to play sports in Polk County?

      Take a look at the Sports ECG Requirements for Student Athletes here.

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